Fusion CX IPO: Price Band, Lot Size, Financials & Review

Incorporated in 2004, Fusion CX Limited is a customer experience (CX) service provider offering multilingual and omnichannel customer engagement solutions across voice, chat, email, social media and messaging platforms. The company has evolved into a technology-driven, SaaS-enabled CX partner, developing proprietary solutions through its technology subsidiary, Omind Technologies. Its technology portfolio includes conversational AI, marketing AI, quality automation and workforce management, designed to improve customer engagement, operational efficiency and cost optimization. Fusion CX operates through flexible commercial models, including fixed-fee, transaction-based and outcome-based arrangements, catering to the specific requirements of enterprise clients.

The company offers a comprehensive range of services, including customer acquisition, customer service, order fulfilment support, payment and collections, customer retention, technical support and digital solutions. Its services cater to multiple industry verticals, including telecommunications and technology, banking, financial services and insurance (BFSI), healthcare and life sciences, consumer and retail, utilities, travel and high-tech. Through its AI-enabled, omnichannel delivery model, Fusion CX supports businesses across the customer lifecycle, from onboarding and engagement to customer service and retention, combining intelligent automation with human-assisted interactions.

As of December 31, 2024, Fusion CX operated 40 delivery centres across 15 countries, delivering services in 28 languages. Its operations were supported by 10,520 CX professionals and a field workforce of 12,323, primarily serving the telecommunications and utilities sectors. The company has expanded its scale, geographical presence and service capabilities through a combination of organic growth and strategic acquisitions. It was recognised by Frost & Sullivan with the 2025 North American Technology Innovation Leadership Award and was featured in Everest Group reports as a rising star.

As of March 31, 2026, Fusion CX had 13,357 employees engaged in its CX business operations. For Fiscal 2026, the company reported revenue from operations of ₹1,818.14 crore, representing growth of 36.77% over Fiscal 2025. Telecommunications and technology contributed 47.34% of revenue, followed by BFSI at 13.52%, healthcare at 13.14%, consumer and retail at 12.12%, and other segments at 13.88%.

Geographically, the United States and Canada accounted for 85.26% of revenue from operations, while India contributed 11.29%, the United Kingdom and Europe 3.11%, and other markets 0.34%. The company's top five clients contributed 39.55% of revenue, while its top ten clients accounted for 49.66%.

1. Mr. Pankaj Dhanuka
2. Mr. Kishore Sarogi
3. P N S Business Private Limited
4. Rasish Consultants Private Limited

The Company Fusion CX IPO proposes to utilise the Net Proceeds from the Issue towards the following objects.

1. Repayment/prepayment, in full or in part, of certain outstanding borrowings availed by our (i) Company; (ii) certain Subsidiaries (direct and certain step-down subsidiaries) 
2. Investment in our step-down subsidiaries, Omind Technologies Inc. and Omind Technologies Private Limited, for upgrading IT tools i.e. Arya and MindVoice 
3. Pursuing inorganic growth through unidentified acquisitions and other strategic initiatives and general corporate purposes

Fusion CX Ltd.
Plot No. Y9, Block EP & GP,
Sector-5, Bidhan Nagar,
Salt Lake Kolkata, West Bengal, 700091

Phone: 033 4508 6520
Email: secretarial@fusioncx.com
Website: https://www.fusioncx.com/